Call centers across all industries face escalating threats from two-way impersonation fraud, where both customers and agents can be targeted by malicious actors. Fraudsters impersonate legitimate customers using stolen personal information, social security numbers, and account details to gain unauthorized access to accounts and sensitive services. Conversely, scammers impersonate legitimate company representatives to harvest customer credentials and financial information through vishing attacks. Traditional verification methods rely on shared secrets (mother's maiden names, account PINs, last transactions) that are increasingly compromised through data breaches and social engineering. This results in $43 billion annually in call center fraud losses, while legitimate customers experience frustrating verification processes that can take 3-5 minutes and still fail to prevent successful impersonation attempts.